Roadside Assistance

Care and Maintenance Roadside Assistance

Care and Maintenance Roadside Assistance

As the owner of a new Audi vehicle, you have complimentary coverage in the Audi 24-Hour Roadside Assistance program. Audi has designed a comprehensive series of emergency roadside and related services that are available to you 24 hours a day, 365 days a year, anywhere in Canada or the United States.

24-Hour Roadside Assistance combines a team of qualified customer service professionals with a comprehensive nationwide towing network to bring you world-class assistance when you need it most - an important added benefit of owning an Audi and a testament to Audi's quality manufacturing and dedication to your total ownership experience.


Coverage for all new Audi passenger vehicles sold in Canada is four years or 80,000 kilometres from the original new vehicle date of delivery or warranty start date, whichever occurs first. Coverage for all Audi Certified pre-owned vehicles is up to six years from the new vehicle in-service date or 160,000 total vehicle kilometres, whichever occurs first.

See full eligibility conditions

Arrange Assistance

To help serve you better, please have the following information ready before you call:

  • Your vehicle identification number (V.I.N.).
  • Year, model, colour and licence plate number of the vehicle.
  • The telephone number from which you are calling or a telephone number where you can be reached.
  • Exact location of your vehicle (street address and nearest intersection).
  • Type of service required or a brief description of the problem.

In the unlikely event that 24-Hour Roadside Assistance is unable to provide assistance in the geographical area where your Audi is disabled, you will be reimbursed for your out-of-pocket expenses up to a maximum of $125 for each disablement.

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Additional Benefits

If your registered Audi (owned or leased) is disabled because of a warrantable mechanical breakdown over 160 kilometres from your residence address, you may be reimbursed for trip interruption expenses if your vehicle cannot be made safely operable the same day.

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For immediate assistance anywhere in Canada or the U.S., call 24-Hour Roadside Assistance toll-free at: 1-800-411-9988.

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